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Security and safety centre

We monitor and handle alarms around the clock to make everyday life safer.

Updated:

Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.

About the service

The Security and Safety Centre is a municipal alarm centre staffed day and night, all year. We handle fire alarms, burglary alarms, safety alarms, personal alarms, and on-call and standby services. Robust technology allows many connections and enables new ways of working. We cooperate with other municipal alarm centres in Sweden and can operate during major disruptions and crises.

Agreements and services

New customers can sign an agreement for alarm handling through the municipality’s e-service or by contacting us for a quotation. Private households cannot connect to on-call and standby services or personal alarms. Safety alarms are applied for through a municipal case officer.

Contact

Telephone: +46 921 777 00

Email: tsc@boden.se

On-call and standby services

Our on-call service provides rapid assistance via the alarm centre around the clock. It suits many types of organisations and can reduce administration. The service may include:

  • crisis preparedness
  • property on-call service
  • electricity and water on-call service
  • various types of fault reporting

Assignments that require more extensive action plans are quoted per case. Partners can agree that the Security and Safety Centre handles and forwards on-call and standby matters. Private individuals and households cannot connect to this service.

Types of alarms

Minutes matter. With a fire alarm connected to us, the fire and rescue service is alerted for the fastest possible response to protect life, property and the environment. Businesses, public organisations and other legal entities within our area may connect their fire alarms. We can hold property keys for use during call-outs. Key handling is included in the price.

Operational interruptions require quick information. By connecting your operational alarm, you receive immediate notice when something happens so you can act without delay.

A lift alarm linked to our centre gives peace of mind. The alarm connects the trapped person directly to an operator who provides support and sends the right help until the person is free.

The right burglary alarm protects your assets and meets insurance requirements. When your alarm is connected, we make sure the appropriate resource is dispatched according to your needs and procedures.

A camera alarm adds protection against vandalism and burglary at buildings and facilities. We monitor several locations in the municipality and alert the right resource according to agreed actions.

Personal alarms increase safety for employees who work alone or in unsafe environments. The device has a built-in global positioning system that shows the user’s location when the alarm is activated. We dispatch the correct response according to the user’s action list. We offer the SRT405 personal alarm and have a number of rental units for urgent needs. Partners can connect personal alarms. Private households cannot connect to this service.

A safety alarm increases security at home for people at risk of falls or sudden illness. The alarm lets you call for help at any time. It does not replace planned support or emergency medical care. If you often need help, contact home care to plan regular visits. Apply for a safety alarm through a municipal case officer. For needs within municipal operations, you can contact the Security and Safety Centre.

Do you want to access a specific document? Contact Citizen Service, and we will help you retrieve and read the full document.

Contact

Citizen Service

E-mail: kommunen@boden.se

Phone: +46 921 620 00