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Respectful interaction

Good interaction is based on respect, knowledge, and adapting support to each individual’s needs and wishes.

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Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.

Meeting Each Individual

Every person is unique, with their own personality, experiences, wishes, and values. To support someone in living a good and independent life, you need to understand who they are and what matters most to them.

Attitudes and Approach

Our own norms, values, and biases can influence how we interact. That is why we must reflect on our attitudes and always provide care with respect for human dignity and equal value – regardless of gender, age, disability, place of residence, social background, ethnicity, culture, religion, belief, or sexual orientation.

More Than Being Kind

Politeness is important, but professional interaction also requires knowledge of the individual. It is about adapting communication, the environment, and the support according to the person’s circumstances and needs.

When a Person Says No

If a person declines support or an activity, do not argue. Respect their response and reflect afterwards on why they may have said no.

Possible Reasons

  • The person simply did not want to.
  • Temporary day-to-day condition or lack of energy.
  • The question was asked in an unclear way.
  • The environment felt stressful.
  • The situation felt like a demand.
  • Lack of trust or relationship with staff.

Consult a colleague who knows the person well if needed to better understand the situation.

Challenging Behaviours

Challenging behaviour may involve aggression, acting out, or self-harm. It can also include behaviours that cause frustration for others but are not always harmful to the person themselves.

Understanding the Causes

An individualised approach with the person at the centre can often reduce challenging behaviours.

  • Map out the person’s strengths and difficulties.
  • Learn how they communicate and process information.
  • Consider how different environments and situations affect them.
  • Be attentive to pain or communication difficulties that may underlie the behaviour.

Adapting Interaction

Each person should be involved in decisions about their daily life. How support is provided should be written into the implementation plan.

Sensory Considerations

Sensitivity to light, noise, or smells can affect well-being. Day-to-day condition, energy levels, and stress sensitivity are also important to consider.

Approaches That Promote Security

  • Low-arousal approaches.
  • Clarifying daily routines.
  • Supporting activities that feel positive and meaningful for the person.

Adapted interaction strengthens quality of life and reduces the risk of conflict and distress.

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Contact

Citizen Service

E-mail: kommunen@boden.se

Phone: +46 921 620 00