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Consumer guidance
Free, impartial help with purchases, complaints and consumer rights.
Updated:
Quick summary of each heading on the page
Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.
What is consumer guidance?
Consumer guidance is a free service for residents of Boden. You receive advice on purchases, agreements and complaints. All communication is confidential, and you can contact us by telephone, email or book a personal appointment.
When should you contact us?
- If you want to know more about your rights as a consumer.
- If you are dissatisfied with a product or service.
- If you need information before making a purchase.
What does a consumer adviser do?
A consumer adviser provides advice, support and information about your rights when buying goods or services. They can help with complaints, agreements, interpreting rules and can also mediate in disputes. They also give guidance before purchases such as cars, construction services or other goods and services.
Other support services
- Consumer Europe – for purchases within the European Union.
- The Consumers’ Banking and Finance Bureau – questions about savings, loans, agreements and insurances.
- The Consumers’ Energy Bureau – electricity prices and suppliers.
- The Telecom Advisers – subscriptions for telephone, television and broadband.
For specific consumer issues, there are other free and impartial agencies. They provide advice in areas such as finance, energy, insurance and cross-border purchases:
Do you want to access a specific document? Contact Citizen Service, and we will help you retrieve and read the full document.
Contact
Consumer advisor
E-mail: konsument@boden.se
Phone: +46 921 620 00