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Service and accessibility
We want everyone who lives in or visits our municipality to be able to easily get help, find the right information, and contact us. No matter how you choose to get in touch—by phone, e-services, email, or in person—you should experience smooth service and a friendly, welcoming approach.
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Quick summary of each heading on the page
Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.
Citizen Services – Your Point of Entry
Citizen Services is your gateway to the municipality. We help you handle your matter or guide you to the right person or department. Our reception desk is located in the Town Hall and is open on weekdays.
Call us at 0921–620 00.
Visit us at the Town Hall (Kyrkgatan 24).
Use our e-services
Many matters can easily be handled online through our e-services—available 24/7.
Email us
You can also email your matter to kommunen@boden.se. We will respond as soon as possible.
Accessible Service for Everyone
We work to ensure that our services are accessible, equal, and democratic. This means everyone should feel welcome and be treated with respect—regardless of the matter or how you choose to contact us.
Handling Your Matters
When you have a matter with us, it should be handled efficiently and correctly. We want you to feel confident that the municipality takes your matter seriously and handles it professionally.
Your Right to Have a Say
As a citizen, you have the right to access the municipality’s decisions and documents. You can also submit feedback or a Boden Proposal—a way to influence issues that affect you and your local community.
Do you want to access a specific document? Contact Citizen Service, and we will help you retrieve and read the full document.
Contact
Citizen Service
E-mail: kommunen@boden.se
Phone: +46 921 620 00