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Complaint or suspected food poisoning

Do you suspect food poisoning or want to complain about a restaurant or shop? Contact the municipality so we can investigate. The earlier you report, the greater the chance of finding the cause and preventing others from getting sick.

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Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.

Make a complaint

If you have purchased a food product that you suspect is faulty, you should first contact the store or manufacturer. They are responsible for handling complaints and compensation claims.

The municipality’s food control service works with issues relating to food safety and food regulations. It does not handle compensation claims or other disputes between customers and businesses.

If the matter concerns suspected deficiencies that may affect food safety, you can contact the municipality’s Environment and Building Unit on +46 921 620 00.

Suspected food poisoning

If you suspect that you have suffered food poisoning, it is important to act as soon as possible.

  • Contact your health centre by phone for advice and to arrange testing. Testing may be important to determine the cause and is an important part of the municipality’s investigation.
  • If possible, keep any leftover food, receipts or packaging.
  • Also contact the municipality’s food safety officers on +46 921 620 00 as soon as possible. The earlier a report is made, the greater the possibility of investigating the cause and preventing others from becoming ill.

Infectious disease control

Questions about infectious disease control are answered by the Infectious Disease Control Unit in Norrbotten External link..

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Contact

Citizen Service

E-mail: kommunen@boden.se

Phone: +46 921 620 00