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Complaints procedures for schools and preschools
How to submit a complaint and get a response. Clear steps, timelines and rules for preschool, school and adult education in Boden.
Updated:
Quick summary of each heading on the page
Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.
How to submit a complaint
1. Contact staff first
Speak with the responsible preschool teacher, teacher or mentor. Describe what happened and what you want to change.
2. Contact the principal second
If the issue is not resolved, contact the responsible principal. The principal decides on daily operations and internal organisation.
3. Send a written complaint to the department third
If the matter remains after contact with staff and the principal, send a written complaint to the Labour Market and Education Department. You may submit comments digitally or by post.
Anonymity and feedback
You have the right to be anonymous. If you want a personal reply, include your name and contact details.
After you submit your complaint
We will contact you within ten working days. When the case is closed, you receive a written reply. If you are anonymous, the complaint is investigated and documented, but you will not receive feedback.
Rules and rights
Public document
All complaints we receive become public documents. Anyone who requests the document may have the right to read it or get a copy.
Confidentiality
If the document contains sensitive information, parts or all of it may be protected by confidentiality, if allowed by the Public Access to Information and Secrecy Act.
Personal data
We process personal data according to the General Data Protection Regulation. We save only what is necessary and protect the data according to current rules.
If you are not satisfied with the handling
If you are not satisfied with how the principal organiser handled your case, you can make a report to the Swedish Schools Inspectorate, which supervises schools, leisure-time centres and other educational care.
Contact
Postal address for written complaints
Labour Market and Education Department, 961 86 Boden.
Questions about the complaints process
Contact the Labour Market and Education Department if you need help with how to submit a complaint or how your case is handled.
Do you want to access a specific document? Contact Citizen Service, and we will help you retrieve and read the full document.
Contact
Citizen Service
E-mail: kommunen@boden.se
Phone: +46 921 620 00