Submit feedback

2. WHEN SHOULD YOU USE THE FEEDBACK SERVICE AND WHEN SHOULD YOU CHOOSE SOMETHING ELSE?

• Use Feedback when you quickly want to submit thoughts, praise, or criticism that will be handled by the municipality’s officials.
• Use Citizen Proposal if you want the matter to be brought up for political consideration (requires 50 votes within 3 months and residency in Boden).
• Use appeal if you want to challenge the legality or accuracy of a municipal decision.
• Use the school’s complaints procedure if the matter concerns preschool, school, or after-school care.

3. STEP-BY-STEP: HOW TO SUBMIT FEEDBACK

Step 1 – Open the e-service

Go to our e-services and click on “Lämna en synpunkt.”

Step 2 – Choose type of feedback

• Suggestion
• Praise
• Complaint

Step 3 – Fill in the form

• Clearly describe what your feedback concerns.
• If possible, include date, location, people, or units involved.
• Attach images or documents if they support your feedback.

Step 4 – Contact details

• Enter your name, phone number, and/or email if you want follow-up.
• If you choose to remain anonymous, you will not receive personal follow-up.

Step 5 – Review and send

• Check that all information is correct.
• Click “Skicka in” – you will receive a confirmation once the feedback has been registered.

4. WHAT HAPPENS AFTER YOU SUBMIT?

1. The feedback is registered as a public document.
2. A case officer reviews the matter and forwards it to the appropriate department.
3. If you provided contact details, you will receive a response once the matter has been processed.

5. OTHER WAYS TO INFLUENCE THE MUNICIPALITY

5.1 Bodenförslag – citizen proposal

• Proposals from residents registered in Boden.
• Requires at least 50 votes within 3 months to be considered politically.
• Submitted through the e-service or on paper.
• Handled by the Municipal Executive Office.

5.2 Consultation in detailed development plans

• Stakeholders (such as residents or landowners) may submit feedback on draft plans.
• The purpose is to identify obstacles, ideas, and feedback at an early stage.

5.3 Open meetings

The Municipal Council’s meetings are open and can be followed in person, through our YouTube channel, or through Radio Boden 98.2 MHz.

5.4 Appeal of decisions

• Legal review through the Administrative Court in Luleå.
• Must be submitted within 3 weeks from the adjustment of the decision.

5.5 School complaint procedures

• First, contact the staff or principal.
• If the matter remains unresolved: submit a written complaint through the e-service or by letter.
• A response is provided within 10 working days.

5.6 Feedback/complaints to the Social Services

There is a specific option to submit feedback or complaints directly to the Social Services Department.

• You may use the municipality’s general e-service, but there is also a special instruction for Social Services – especially if it concerns individual assistance decisions or cases within social services. Forms are available at the Social Services reception in the Town Hall.
• The Social Services Department is responsible for support, care, and welfare, including assistance under SoL and LSS. If you wish to appeal a decision, legal review is required through administrative appeal or judicial review, with the possibility of appeal according to applicable regulations.

6. PRACTICAL TIPS FOR SUBMITTING GOOD FEEDBACK

• Be clear and concrete – specify what works or does not work, and preferably why.
• Suggest solutions if you have ideas on how something can be improved.
• Maintain an objective tone – this increases the chances that your feedback will be addressed in a constructive way.
• Use the right channel depending on the purpose (Feedback, Boden Proposal, consultation, or complaints procedure).