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Remote care camera

A remote care camera allows the night staff to check in on you at a distance, so you are not disturbed in your sleep.

Updated:

Please note that all forms, digital applications (e-services) and some linked websites are currently in Swedish. Contact Citizen Service if you need help in English.

Application and fee

If you have been granted night supervision, it can be provided via a remote care camera. Apply through the municipality’s assistance unit (case officers for support and help at home).

  • Call us through Citizen Service at 0921-620 00.
  • Phone hours: Monday–Wednesday and Friday, 08:45–09:30.

A remote care camera may suit you if you do not want to risk being woken up, prefer not to have personal visits, or feel uncomfortable letting unfamiliar people into your home.

Fee

The remote care camera is included in the home care fee.

Installing the remote care camera

Municipal staff will contact you and install the camera in your home. It is placed in the bedroom so that your sleeping area is clearly visible.

How the remote care camera works

Night supervision

  • We agree with you on the times for supervision.
  • Supervision is carried out only by authorised staff and only at the agreed times.
  • The camera is active only during these times, and no images are saved.

If supervision does not work

If you cannot be seen on the camera, another check is made after 15–20 minutes. If you still cannot be seen, or if the technology fails, staff will come to your home.

Important to remember

  • Do not move, cover or disconnect the camera or the router.
  • Using a remote care camera is voluntary, and you can stop the service at any time.

Questions and contact

If you have questions about installation, returning the equipment, or technical problems, contact the municipality’s alarm coordinators at +46 921 627 40 or +46 921 627 46.

Do you want to access a specific document? Contact Citizen Service, and we will help you retrieve and read the full document.

Contact

Citizen Service

E-mail: kommunen@boden.se

Phone: +46 921 620 00